Involving citizens in community decision making: a guidebook
Abstract
This guidebook is intended for communities that wish to actively engage their citizens in constructive decision-making processes. It was commissioned by Glendale City Council, USA. The book contains information useful to increasing citizen participation in the community development process. The book establishes the need for public participation (PP), and then in brief, caption-by-caption outlines the various roles of facilitators in the participation process. The guidebook explores: the concept of PP; how communities get polarised, and conflict resolution; when PP is needed; how PP can be integrated into local decision-making; managementÆs role in decision-making; elected officialsÆ role in PP; staffing and organising for PP; preparing a PP plan; public information in PP; obtaining consensus; issues management and PP; a thought process for developing PP; the decision-making process and PP; defining PP objectives and information; defining who is ôthe publicö in PP; PP techniques; special conditions affecting selection of techniques; and examples of PP programmes. It goes on to give practical recommendations for how to: listen to the public; design and conduct public meetings; work in advisory groups; conduct interviews; use polls or questionnaires; analyse public comment; work with the media; use third party neutrals; obtain credibility fro technical studies; communicate with the public about risk; develop mitigation programmes; and evaluate PP programmes. It has a strong emphasis on providing examples for community building derived from experiences of the public sector in the USA.