Gittell, Marilyn et al Publication year: 1996 Pages: 47 p. Publisher Howard Samuels State Management and Policy Center Howard Samuels State Management and Policy Center, CUNY Graduate Center, 365 Fifth Avenue, New York, NY 10016, United States; Tel: (212) 817 2055; Fax: (212) 817 1578 New York http://web.gc.cuny.edu/HowardSamuels/ Publisher reference: Howard Samuels State Management and Policy Center