Local government using participatory methods to facilitate stakeholder dialogue and conflict resolution

This article outlines a project that took place in Newcastle, in the UK in 2000. Instigated by Community Services in Newcastle City Council, it brought Local Authority officials, University staff, students and local residents together to try and solve the problems created by areas of high student concentration. These problems included increased noise, parked cars and a general perception of anti-social behaviour which led to resident complaints. The paper describes this process, including the staff training that was needed, the participatory methods used, the move from analysis to action and the results and lessons of the project.