Consulting on a consultation protocol

This booklet describes the process of action research in stakeholder consultation, based on the experiences of the author of working on the Consultation Protocol Project of the Social Policy Unit of the Office of Cabinet in Queensland, Australia. She describes the background to her study and defines the basics of stakeholder involvement in decision-making and management. The action research methodology and cycles of work used in her study of the consultation protocol project are detailed, and evaluated interactively by posing questions to the reader. The conclusions present basic guidelines for effective consultation and the use of action research in this context.